FAQs

Yes, when you go into any of the suppliers booking engines you initiate and Secure Socket layer (SSL) session BUT the https: does not show up or the little paddle lock because the sites are framed. If you right click in the body of the page and check properties you will see that you are in a secure SSL session.

Do I need a credit card?

Yes and no. You do not need a credit card to make the booking. Though a credit card needs to be cited when you pick up the car, whether it be yours or someone else's who is present. This is a security measure and is needed in case of emergency or in the event of damage to the car during your rental period.

No. Your credit card is debited at the time of pickup or return only. The credit card is used to confirm your booking as a security measure.

Yes, you can for all of our suppliers. You do not need to add credit card details at all to book, with the exception of commercial vehicle bookings, or booking through our Thrifty Direct link.

Yes, if you supply a credit card when booking, you need to cancel any booking prior to 24 hours to pick up or you will be charged a cancellation fee. If you do not offer any details when booking, you will not be charged a fee to cancel at the last minute.

What happens when I book and the page says 'unavailable' and to call you?

Our suppliers operate on a supply and demand basis, which means someone was probably trying to book the same car as you and got in first. What you can do is try again and book the next car on your search list. The price will be a tiny bit higher, but that's how supply and demand works...

So please try again, if you're quick you'll find another deal straight away, if not, you can always call us and we can guide you through it!

How old do I need to be to rent a car?

In most cases you need to be a minimum of 25 years old BUT you can still rent a car in most states if you are over 21 years old. In this case a mandatory surcharge usually applies and the in ability to lower excess charges may also apply. This varies from company to company. Some vehicle types may also be restricted. Some New York suppliers will let you rent a car if you are 18 years old, though fees apply.

Are the quotes comprehensive of all fees and charges?

Yes, quotes are comprehensive of Airport Recovery Fees, Stamp Duty, Registration, Goods and Services taxes, and 3rd party insurance.

The easiest way to modify or cancel your booking is through our sites make changes links. These links will take you directly to the appropriate suppliers web pages to a change or cancellation. The companies all have different logon on procedures and these include a mixture of email address, last name and reservation confirmation number. Please note that you must enter this data "exactly" like you did when making the booking. The data fields are all case sensitive so you must use the same upper and lower case lettering as used for the booking.

How do I add a child seat to my booking?

Child seats can only be added once you have made a booking, so the cost of the seat will be added on top of the quote we give you. Once you have your reservation number, either contact your supplier directly, or Vroom, to add on the child seat. We will need to know the size/ age of the child and how many seats to add.

Avis, Budget, Hertz, Euro car and Thrifty all show your prices including discount during the quoting process.

Your car hire company will take one of the following actions:

Supply your information to law enforcement agencies, who will in turn issue a fine to your postal address.

In any case is advisable that you pay any fines you receive before leaving the country. Failure to pay fines received in the US may result in refusal of a hire car, refusal of entry or cancellation of a visa on a return visit.

Yes you can. All of our suppliers with the exception of Thrifty allow one way rentals via the VroomVroomVroom.com  website. Please note: one way rentals may incur a one way fee, though this fee will always be included in our quote for your vehicle.

Yes, suppliers will allow small pets to travel along with you, though the car must be returned in the same condition in which it was rented out. If there is any damage from the pet, you will be charged for the damage or charged an extra cleaning fee. Traveling with the proper equipment is advised.

When there is more than one driver associated with a rental, the second and any subsequent drivers are referred to as the additional driver(s). There may be a charge applied for additional drivers.

An additional charge that applies at certain airport locations to ALL fees associated with the hire and included during the quoting process at time of reservation.

US Car rental vehicles all have mandatory third party cover as a result of insurance inclusions within national credit cards. You may increase your level of insurance when you pick up your vehicle, for an extra fee.

To rent a vehicle at one location and to return it at another is referred to as a one- way rental.

A service provided at check-in which enables a customer to return a vehicle which does not have a full tank of fuel.

The formal contract, signed by Company and the renter at the time of check-out, which shows the terms of the rental.

Normally, a 24-hour period which starts at the time of check-out, however can also apply to a rental period that is of several hours' duration.

Normally, the total of rental days, however can also apply to a rental of several hours' duration.

The conditions imposed by a rental location, or country, in order to satisfy their legal requirements. Details of these can be obtained from each renting Company.